Payment
Payment is considered due at enrollment. Once you enroll in a class online, it will automatically charge with the card on file in your Parent Portal. Our office staff to review your account to ensure all appropriate discounts and/or fees have been applied. Payment will be processed after review.
Payment Plan Options
There is a $100 hold fee to put a hold on a class you have chosen and ensure your preferred dates and times. Payment in full must be made one month prior to the start of the class. The $100 hold fee is credited towards the cost of the class.
Please contact our office for more information.
Rescheduling
While we understand that life happens, we request that you inform us of cancellations no later than 24 hours in advance of your lesson. Out of respect to our employees, notice of cancellation less than 24 hours prior to the upcoming lesson will be charged a $35 rescheduling fee.
Weather
Your instructors and dispatches try their best to make accurate and safe judgement calls when it comes to lightning and inclement weather. If there is a lightning strike within 10 miles of the lesson location within 30-minutes of your lesson it will be rescheduled.
Instructor Cancelations
Our employee policy is for instructors to make an effort to notify parents/students of personal cancellations no less than 24-hours prior to the upcoming lesson and no less than a week in advance of planned cancellations. Our instructor will contact you directly to inform you of any cancellations.
We offer enrollment for make up classes through our Parent Portal. During our busy season (May – Sept), we are unable to guarantee your make up date will be available at the same day and time as your scheduled lesson.
Full Session Cancellation
If you no longer wish to be enrolled in a session you have already paid for, you must inform us no less than a week prior to the first lesson to receive a full refund.
Payment is non-refundable once 4/8 lessons have been completed.
Any full session cancellations made by 321 Swim Academy will be refunded in full.
Please allow 5 – 10 business days for refunds to return to your account.
Assumption of Risk
321 Swim academy is not liable for any damages to property or lost or stolen property during the lessons or at any time. 321 Swim academy is not liable for any personal injury, bodily harm or death that may result as a cause of swim lessons. As we do not intend to cause harm and have a perfect track record so far, you are understanding the risk you are assuming by taking swim lessons with 321 Swim Academy.
Medical Emergency
In case of a medical emergency, a parent or guardian must remain on the premises with their child during the entire lesson. If necessary, our instructor will preform CPR and call 911.
Any questions or concerns? Contact us or give us a call at (321) 328-5318.
321 Swim Academy 